FAQ's
Welcome to our FAQ, we are so happy to have you here and as a customer.
We have tried to answer the most common questions, but let us know if you need to know anything specific.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship to?
We offer worldwide shipping and are based in the UK.
How long does shipping take?
- UK: Standard 2nd Class Royal Mail (2-4 days). You can upgrade to 1st Class (1-2 days).
- International: Typically 5-14 days, depending on the destination. Customers can choose tracked or untracked shipping at checkout.
What are your shipping rates?
Shipping rates are displayed at checkout based on your location. We offer free worldwide shipping on orders over £55 (tracked shipment).
Do you provide tracking information?
Yes! If you choose a tracked shipping option, you will receive tracking details via email once your order has been dispatched.
What happens if my package is lost or delayed?
If your package is delayed or lost, please contact us via our website chat or email us at wanderrings1@gmail.com, and we will assist you.
Do you use eco-friendly packaging?
Yes! We are as sustainable as possible—our packaging is plastic-free and fully recyclable, including cardboard boxes and molded paper pulp gift boxes.
What is your return policy?
We offer a 30-day return policy on Non-personalized products.
Can I return or exchange a personalized/customized item?
Yes, but only if you received the wrong item or a damaged product. Custom-engraved items cannot be returned for change of mind as they are made specifically for you.
What if I receive a damaged or defective item?
We will replace the item or offer a full refund—whichever you prefer.
How do I start a return or exchange?
Please contact us via our website for assistance with returns or exchanges..
Orders
Below are some of are common questions about orders
How do I place an order?
- Choose your keyring and pick your preferred color.
- Decide if you want rings included—if yes, choose the quantity and input the text for each.
- For other products (e.g., Spotify keyrings, luggage tags), follow the on-screen instructions.
- Checkout as usual.
Can I modify or cancel my order after placing it?
Yes, but you must contact us within 24 hours. We aim to dispatch orders within 24-48 hours, so any changes must be made quickly.
Do you offer discounts for bulk orders?
Yes! We offer wholesale and bulk order discounts—please contact us via the website for more details.
Can I send an order as a gift?
Absolutely! We offer gift wrapping and personal message options at checkout.
What payment methods do you accept?
We accept all major payment methods, including credit/debit cards, PayPal, Apple Pay, and more.
Is my payment information secure?
Yes, all transactions are SSL-encrypted and secure.
My order hasn’t arrived—what should I do?
First, track your order (if you selected tracked shipping). If there are any issues, contact us via our website, and we will assist you.
I received the wrong item—how do I get the correct one?
Please contact us immediately, and we will send a replacement at no extra cost.
Can I change my shipping address after placing an order?
Yes, but you must notify us within 24 hours before the order is processed.
Do you offer refunds if I don’t like the product?
Yes, we offer refunds on non-customized products (e.g., leather keyrings). Custom-engraved products are non-refundable unless defective.
Products
Below are some common questions about our products
What is Wander Rings, and how does it work?
Wander Rings is a travel memory keychain designed for explorers. Each engraved ring represents a place you’ve visited, helping you collect and cherish your travel experiences.
What materials are used?
- Vegan leather keyring with stainless steel split rings and cotton stitching.
- Our metal keychains have the same durable design but include stainless steel tags in the center.
- All rings are made from high-quality stainless steel.
- Our Spotify Keyrings are Stainless Steel and our Luggage Tags are Aluminium and Stainless Steel
How durable is it? Will the engraving fade?
No, the laser engraving is permanent and will not fade over time.
How many rings can the keyring hold?
- Original Keychains: 50mm split ring, holds up to 50 rings.
- Tag Keychains: 45mm split ring, holds around 40 rings.
Do you offer pre-engraved or custom rings?
Yes! We offer:
✔ Pre-engraved rings (preset country, city, and landmark options).
✔ Fully customizable rings (personalized text engraving).
How do I add or remove rings from the keyring?
- Remove the split ring from the keychain.
- Add or remove your engraved rings.
- Reattach the split ring to the keychain.
Can I request a custom design for a ring?
Yes! We can custom engrave any text. If you don’t see what you want, contact us!
Is Wander Rings a good gift for travelers?
Yes! It’s a thoughtful, unique, and personal gift for travel lovers, backpackers, and adventurers.
Can I order a set with multiple rings included?
Yes, you can purchase a keychain with rings and a gift box—perfect for gifting!
Do you plan to release new designs or special edition rings?
Yes! We regularly release new designs. If you want something unique, we can create it for you!
How do I clean and maintain my Wander Rings keychain?
Simply wipe it with water and a cloth, just like any keychain.
Is it water-resistant?
Yes, Wander Rings are water-resistant—they can handle rain and everyday wear.