Refund policy

Returns and refunds

We offer a 30-day returns period. You must contact us at info@wanderrings.com within 30 days of receiving your order before sending anything back.

To qualify for a change-of-mind return, an item must be unused, unworn, in the same condition in which it was received, and returned with its original packaging and proof of purchase. Customers are responsible for return postage and for using an appropriate tracked service.

Personalised, customised or made-to-order goods cannot be returned for a change of mind. This does not affect your rights if an item is faulty, damaged, misdescribed or not as ordered.

If your order arrives damaged, faulty or incorrect, contact us promptly at info@wanderrings.com with your order number and photographs where appropriate. We will provide a suitable remedy in accordance with your statutory rights and will cover reasonable return costs where required.

UK and EEA consumers normally have a legal right to cancel an eligible distance-sale order within 14 days of delivery. After notifying us, you must return the eligible goods within 14 days. Where required by law, we will refund the product price and the cost of standard outbound delivery. Additional delivery upgrades are not refundable.

For returns made under our voluntary 30-day policy after the statutory cancellation period, we refund the returned product price only; original delivery charges are not refunded unless required by law.

Approved refunds are issued to the original payment method after we receive and inspect the return. Please allow your bank or card provider additional processing time.

Return address:
Wander Rings Limited
4 Lewarne Road
Newquay
TR7 3JS
United Kingdom

Nothing in this policy limits your statutory consumer rights.